Attendance Policy
Background
When you are Absent/Tardy, it causes significant problems in the clinic.
Sales, Service (Treatments) and Customer Service, all 3 suffer!!
Your Colleagues (Techs, CM's & Corporate Staff) suffer
Tech
CM
Definitions
Absent –
Not at work for Whole day
Unscheduled/Unplanned & NOT Pre-approved absence for the Whole day. Eg Sick, Car Wreck, Family Sick etc
Tardy –
Not at work for Part of the day
Unscheduled/Unplanned & NOT Pre-approved absence for Part of the day. Eg Sick, Family sick etc
If you clock in after 9:00am you are late. 9:01 am is considered late
You must make notes in the time clock why you were late
Your manager may ask you to come in 15 minutes before 9 am.
This is to ensure that you are prepared for your 9 am patients
Consequences for Violation of PTO policy
Beginning December 1, 2013 we will implement the following to reduce the amount of violations of the attendance policy.
Absent = Consequence
Tardy = Consequence
FOR TARDY
If an employee incurs third (3rd) occurrence in one calendar month they will be
Suspended without pay for one (1) day and placed on a thirty (30) day probation period.
If an employee incurs another occurrence during that thirty (30) day probation period they will be
Suspended without pay for three (3) days and another thirty (30) days will be added onto their current probation time.
If an employee incurs another occurrence while on probation (or 5th occurrence in 30 days) there will be
disciplinary action including termination.
How Will You Make Up For Lost Time -
Tech (Hourly Employees) -
At the CM's discretion. CM will discuss with Reg Manager and finalize.
Either of the 2 choices below will apply -
CM / Reg Manager (Salaried Employees) -
At your Supervisor's Discretion (Reg Mgr or Corporate).
Either of the 2 choices below will apply -
Notifying Tardy/Absent = eg Calling in Sick etc
Who to Notify
Absent (sick) for 3 days in a row – Need a Dr’s Note
Background
When you are Absent/Tardy, it causes significant problems in the clinic.
Sales, Service (Treatments) and Customer Service, all 3 suffer!!
Your Colleagues (Techs, CM's & Corporate Staff) suffer
Tech
- Clients/Patients suffer because you are not there to perform treatments.
- Phone calls and follow ups that you were supposed to do are not done. Pts sometimes have to be rescheduled due to work overload. THIS IS NOT OKAY
- Your colleagues suffer as they have to take on your work load. THIS IS NOT OKAY
CM
- Patients and your Colleagues suffer (as above)
- Sales suffer due to = Consults rescheduled or being done by tech
- Corporate communication and activities suffer
Definitions
Absent –
Not at work for Whole day
Unscheduled/Unplanned & NOT Pre-approved absence for the Whole day. Eg Sick, Car Wreck, Family Sick etc
Tardy –
Not at work for Part of the day
Unscheduled/Unplanned & NOT Pre-approved absence for Part of the day. Eg Sick, Family sick etc
- Came in Late OR
- Left Early from a scheduled shift OR
- Left in the Middle of the day OR Took Longer Lunch (>1hr) that was NOT Pre-approved
If you clock in after 9:00am you are late. 9:01 am is considered late
You must make notes in the time clock why you were late
Your manager may ask you to come in 15 minutes before 9 am.
This is to ensure that you are prepared for your 9 am patients
Consequences for Violation of PTO policy
Beginning December 1, 2013 we will implement the following to reduce the amount of violations of the attendance policy.
Absent = Consequence
- 1st Occurrence = Verbal Advisement
- 2nd Occurrence = Written Warning + 1 Day Suspension + 30 Day Probation
- 3rd Occurrence = 3 Days Suspension + Another 30 Day Probation
- 4th Occurrence = Termination
Tardy = Consequence
- 1st Occurrence = Verbal Advisement
- 2nd Occurrence = Written Warning
- 3rd Occurrence = Written Warning + 1 Day suspension + 30 Day Probation
- 4th Occurrence = 3 Days Suspension + Another 30 Day Probation
- 5th Occurrence = Termination
FOR TARDY
If an employee incurs third (3rd) occurrence in one calendar month they will be
Suspended without pay for one (1) day and placed on a thirty (30) day probation period.
If an employee incurs another occurrence during that thirty (30) day probation period they will be
Suspended without pay for three (3) days and another thirty (30) days will be added onto their current probation time.
If an employee incurs another occurrence while on probation (or 5th occurrence in 30 days) there will be
disciplinary action including termination.
How Will You Make Up For Lost Time -
Tech (Hourly Employees) -
At the CM's discretion. CM will discuss with Reg Manager and finalize.
Either of the 2 choices below will apply -
- You will be required to come in on your day off (without incurring OT) OR
- We will just let it be (at company discretion)
- Work More will mean cover at least 1/2 a day shift i.e. 4 hrs. You CANNOT make up lost time by working 'extra hours' each day
CM / Reg Manager (Salaried Employees) -
At your Supervisor's Discretion (Reg Mgr or Corporate).
Either of the 2 choices below will apply -
- You will be required to come in on your day off OR
- Take a Pay Cut (furlough)
- Work More will mean cover at least 1/2 a day shift i.e. 4 hrs. You CANNOT make up lost time by working 'extra hours' each day or by working from home
Notifying Tardy/Absent = eg Calling in Sick etc
Who to Notify
- Notify your Clinic Manager- before your shift.
- If you cannot reach your Manager - contact your Regional Manager
- If you cannot reach your Regional Manager – contact HR
- If you cannot reach HR – Contact Dr K (only as absolute last option!)
- Call, Leave a Voicemail, Send a Text, Send an email - whatever you have to do to make sure you've made contact with someone
- You must receive confirmation or acknowledgement of your call-in for it to count
- Otherwise you will be considered a no call no show and can be terminated
Absent (sick) for 3 days in a row – Need a Dr’s Note
- If you are Absent for 3 consecutive days, upon returning to work you must provide a note from a Physician stating your illness